Privacy Policy

TOMCAT GLOBAL and it's subsidiary LODESTARSTORE.COM's Commitment to Privacy
Effective [1/1/04]

LODESTARSTORE.COM values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. LODESTARSTORE.COM recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.  

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

Frequently Asked Questions:

What kind of information does LODESTARSTORE.COM collect?
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties.

How does LODESTARSTORE.COM use my information?
When you make an online purchase from LODESTARSTORE.COM, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

When you save your information with LODESTARSTORE.COM, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion, you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact LODESTARSTORE.COM customer service via email or by calling 1-702-798-6200. Please be sure to include your email address, full name and password. If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may be up to six to eight weeks to remove your from our list.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you. If you do not want us to use your information as described above, please contact LODESTARSTORE.COM customer service by calling 1-702-798-6200.

Does LODESTARSTORE.COM share my information with third parties?
We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.

When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations.

If prior to participating in a contest or promotion, you opted not to receive information from us, you may still receive information from or about LODESTARSTORE.COM in connection with the contest or promotion if you choose to participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about LODESTARSTORE.COM or share your information with us and the other companies sponsoring those contests or promotions.

We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.

How do I remove my information from email, phone, and postal mailing lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email or calling us at 1-702-798-6200.

Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

How does LODESTARSTORE.COM protect children's privacy?

Like you, we at LODESTARSTORE.COM are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.

What are cookies? How does LODESTARSTORE.COM use cookies on its site?

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit LODESTARSTORE.COM, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user to allow you access to your account information.

What about links to other Web sites and services?

LODESTARSTORE.COM may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can contact LODESTARSTORE.COM customer service via email, call us at 1-702-798-6200 or write us at LODESTARSTORE.COM Customer Services, 4020 West Ali Baba Lane, Building D, Suite A, Las Vegas, NV 89118.

Credit Card Safeguard

Our Security Safeguard
At LODESTARSTORE.COM we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience. When you make a purchase at LODESTARSTORE.COM, we save your credit card information for an even faster checkout next time.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-702-798-6200. They'll be happy to take your LODESTARSTORE.COM order right over the phone.

Credit Card Safety
Protecting the safety of your credit card information is important to us.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

What about my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at LODESTARSTORE.COM. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-702-798-6200. Our Customer Service representatives will be happy to assist you.